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First activate the possibility to work with receptionists in Plan-IT.
Keep in mind that these settings are applied for each establishment separately.
When a receptionist is active on multiple establishments, they have to be configured in all establishments.
Further it is important to enter the reception code from the DMS-system (Dealer Management System) in Plan-IT. This code needs to be linked to the full name of the receptionist.
After that is configured, you select the correct receptionist in a work order. It will automatically be sent over to most connections.
When you have checked all these settings, the correct name should appear on the appointment confirmation of CaRe-Mail.