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It has always been possible in Plan-IT to send an e-mail to the replacement car department when the replacement car option is turned on in the work order (when no replacement car from Plan-IT is selected).
Follow the below steps to turn on an option to always get a pop-up window, asking if an e-mail should be sent to the replacement car department.
With this option turned on, Plan-IT will show a pop-up window with each work order where replacement transport is selected, asking if you want to have the replacement car e-mail to be sent, also when a native Plan-IT replacement car is selected:
This way you can inform the replacement car department about the prerference of the customer regarding the replacement transport. (You do not create replacement cars in Plan-IT, but different types of cars).
You have the option to enter a specific e-mail address for a replacement car. WHen an e-mail address is entered here, Plan-IT will send the replacement car e-mail to this e-mail address. This makes it possible to use multiple replacement car departments. Depending on the selected replacement car, the e-mail will go to another department.
To configure a specific e-mail address for a replacement car:
When no specific e-mail address is entered in a replacement car, Plan-IT will automatically use the mail e-mail address that is entered in the System settings.