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New: Chatbot Caroline for faster support on the online helpdesk

New: Chatbot Caroline for faster support on the online helpdesk

26-11-2024

At Plan-IT, we are always ready to support you, not only with advanced technologies like A.I. in the workshop but also in customer communication. To ensure you receive quick and easy answers to frequently asked questions, we are introducing the smart chatbot Caroline on our online helpdesk.

Caroline is designed to help you navigate our extensive FAQ section and provide direct access to the information you need. Whether it's technical questions or specific product information, Caroline ensures you are quickly assisted without the need for staff intervention.

The integration of this chatbot makes our customer service even more efficient. By reducing the workload on our support staff, they can focus on more complex queries, while you quickly find answers to the most common issues. This not only improves customer satisfaction but also ensures that you can continue optimising your workshop without delay.

We look forward to supporting you with Caroline!

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