How can I prevent customers from receiving SMS messages?
It is possible to keep an exception list with phone numbers of customers that have indicated they don't want to be contacted per SMS.
Plan-IT checks this exception list when scheduling each SMS message (reminder, car ready, manual SMS). When the phone number is included on the exception list, no SMS message will be sent or scheduled. You can read back in the logging of the work order that an SMS message is not being sent because it is on the exception list.
This way you'll prevent that customer will receive SMS messages while they have indicated they don't want to.
Import exception list in Plan-IT
In the Plan-ITPrograms folder is the program Maintenance.exe:
When you start it, select the option Import Exceptionlist Mobile numbers for SMS:
Plan-IT will then search for the file Mobile.csv in the Plan-ITImport folder (if the Import folder does not exist yet, create it).
Enter the phone numbers in the file Mobile.csv underneath each other, every new phone number on a separate line:
It is also possible to have this program be performed automatically with Windows task scheduler, so that newly added phone numbers are imported each week for example. To do this, add the parameter 3 to Maintenance.exe.
If you need additional assistance, you can always contact us for that.
