In all our Plan-IT products is an update procedure. To be able to use this, you will need administrator rights in Plan-IT and on your network.
Before you can begin with the update, all users from all establishments need to close Plan-IT. You also need to stop all background tasks that are connected with Plan-IT. Think of the Autoline ODBC connection, Incadea statuses program, Plan-IT Export program, Plan-IT Welcome, Plan-IT Import program or external applications that are connected to Plan-IT via ODBC.
We also advise to make a back-up of your Plan-IT program before you begin with updating. You can do this by making a copy of the Plan-IT folder on the server. You can then quickly go back to the pervious version at any time in case something goes wrong. This way you can also check if there is still someone in Plan-IT, because you can only make a copy when there's nobody logged in.
Plan-IT closes itself and the update program is started.
When the update is finished, Plan-IT needs to perform a database update. To do this, start Plan-IT again with the option Run as Administrator.
The database update can take a while. How fast the update is performed depends on your network speed and the number os establishments. Do not close this (even when it seems that Plan-IT is not doing anything, it can take a while before Plan-IT has finished the database update).
When you work with terminal servers, start Plan-IT on each terminal server once with the option Run as Administrator.
When the update is finished, all users can start Plan-IT again.
On this website you can check the product page to see what is the most recent version of Plan-IT.
When the update program states that there is no newer version available and the website shows a more recent version, you might need to clear the cache of Internet Explorer (clear browser cache).
When you still have an older version of Plan-IT (v4.100.xxx) then contact us (firstname.lastname@example.org) so we can assist you with installing the most recent version.