Automatic workshop communication with Saysimple, RDC CaRe-Mail and Plan-IT

02-11-2023

Thanks to the collaboration between Saysimple, RDC CaRe-Mail and Plan-IT, customer contact is even easier for car companies today.

The partnership allows customers to schedule maintenance appointments via WhatsApp and then proactively keep them updated on the maintenance status of their vehicle.

The appointment confirmation, reminders, status of the car during maintenance and notification that the car is ready are sent automatically via WhatsApp, without the intervention of a service manager or mechanic.

Automatic WhatsApp status updates

The partnership between Saysimple and Plan-IT International allows a WhatsApp status update to be sent out based on the Plan-IT workshop status. In addition, CaRe-Mail introduces an innovative solution with dynamic timing based on workshop capacity from Plan-IT data. This ensures timely invitations, more control over appointment scheduling and satisfied customers. This solves the current dilemma of overcrowded workshops. Plan-IT therefore acts as the basis for providing plan data so that partners like CaRe-Mail and Saysimple can make their products even better and more efficient. This makes Plan-IT the indispensable link in the after-sales process.

Is the workshop busy? Then the invitation is automatically sent earlier. Is it quiet in the workshop? Then the invitations are sent later. This way, invitations are always sent at the right time!

This saves workshop staff a lot of time and customers are always well informed.

Unique after-sales solution

The collaboration between Saysimple, RDC Care-Mail and Plan-IT creates a unique aftersales solution that allows the entire after-sales journey to be fully automated via the customer's preferred channel.

The aftersales solution is thus a direct answer to the shortage of technical staff and increasingly full workshops. And helps to regain control of the communication processes in and around the workshop.

Future

This cooperation is the first step. In the coming period, cooperation between the three companies will be further intensified to continue providing the Dutch Automotive industry with relevant and innovative (aftersales) solutions.