Enhance the customer experience with Parkplex in combination with Plan-IT

What does the first contact with your customers look like? Customers who can’t find a parking space, drive around in circles, or park incorrectly? This quickly leads to frustration, causing them to enter with a negative feeling. Before they’ve even stepped inside, you're already 1-0 down.

Research shows that the first impression is crucial. Customers who feel welcomed are more likely to make a purchase. We understand how important it is to make that first impression count. That’s why, in collaboration with Parkplex, we offer a solution that not only enhances customer satisfaction but also fully automates the parking and reception process.

What is Parkplex?

Parkplex is an innovative solution that optimises the customer experience from the moment of arrival. The system ensures that customers are personally welcomed as soon as they enter the premises, for example, with a message like: "Welcome Marcel, great to have you here!" It’s not just about parking; it’s about hospitality, exclusivity, and personalised attention.

Thanks to Parkplex, customers can pre-select their drink preferences, so their coffee is ready when they arrive. And upon departure, they receive a personalised message such as: "Thank you for your visit, Marcel! See you after 20,000 km!" With Parkplex, we enable a seamless and welcoming experience that connects customers to your brand.

Integration with Plan-IT

The integration between Plan-IT and Parkplex ensures that appointments such as workshop visits, test drives, or collecting a new car are automatically loaded into the system, eliminating the need for manual input.

This means your customers receive a personal, warm welcome based on the appointments already entered via Plan-IT. You save time, increase efficiency, and ensure that the customer feels valued from the very first moment. Plan-IT ensures that the administration behind the scenes runs smoothly, while Parkplex guarantees the perfect reception.

The benefits for your business:

• A warm and personal welcome: Customers are personally greeted and guided to their parking space.
• No stress: Customers know exactly where to go, ensuring a relaxed start to their visit.
• Automatically managed: Thanks to the integration with Plan-IT, appointments are automatically loaded – no more manual input needed.
• Strengthening your brand experience: Show your customers that you pay attention to detail and have carefully considered every aspect of their visit.
• More efficient use of parking spaces: Ensure your parking area is used optimally, preventing chaos or incorrectly parked cars.

Taking things to the next level together

With Parkplex and Plan-IT, you not only create a fantastic first impression but also ensure a streamlined and efficient operation. This not only boosts customer satisfaction but also helps your business processes run more smoothly. Get in touch with us to discover how we can enhance your customer experience together!